HISTORY
CLOSE
ALL
SHIPS
PORTS
REGIONS
Your history is currently empty!

Refund Policy

Thank you for choosing www.marinevesseltraffic.com for your digital documents needs in shipping business. Before proceeding with your purchase, please carefully review our refund policy for sales of digital documents.

1. Scope of Policy
This policy applies to all digital documents offered by www.marinevesseltraffic.com, including but not limited to providing Ship Info Reports (detailed information about the vessel), Fleet Analyses (analysis of current fleet of vessels of beneficial and registered shipowners, ship commercial managers, ship ISM managers, classification societies i.e. registers of shipping), Company Analyses of the aforesaid businesses and Address Analyses (analysis of shipping companies’ registered office locations) and other related information.

1.1 The scope applies for the following digital documents:

  • Digital document name: Ship Info Report
    Description: Ship particulars, name and address of Shipowner, Commercial & ISM Manager, Classification Society

  • Digital document name: Address (country, city, street) Analysis
    Description: List of Shipping companies registered on the same address

  • Digital document name: Classification Society Fleet Analysis
    Description: Ships List and Fleet Analysis of surveyed vessels

  • Digital document name: Classification Society Companies Analysis
    Description: Shipowners List and Fleet Analysis of surveyed vessels

  • Digital document name: Beneficial Shipowner Fleet Analysis
    Description: Ships List and Fleet Analysis of Beneficial shipowner's vessels

  • Digital document name: Beneficial Shipowner Fleet Analysis + Companies
    Description: Ships List, related Companies list and Fleet Analysis of Beneficial shipowner's vessels (related companies include: Registered Shipowners, Classification Societies, Commercial and ISM Managers)

  • Digital document name: Registered Shipowner Fleet Analysis
    Description: Ships List and Fleet Analysis of Registered shipowner's vessels

  • Digital document name: Registered Shipowner Fleet Analysis + Companies
    Description: Ships List, related Companies List and Fleet Analysis of Registered shipowner's vessels (related companies include: Classification Societies, Commercial and ISM Managers)

  • Digital document name: ISM Manager Fleet Analysis
    Description: Ships List and Fleet Analysis of ISM Managed Vessels

  • Digital document name: ISM Manager Companies Analysis
    Description: List of ISM Managed Shipowners and Fleet Analysis of ISM Managed Vessels

  • Digital document name: ISM Manager Companies Analysis + Commercial Managers
    Description: List of ISM Managed Shipowners, related Commercial Managers and Fleet Analysis of ISM Managed Vessels

  • Digital document name: Commercial Manager Fleet Analysis
    Description: Ships list and Fleet analysis of commercially managed vessels

  • Digital document name: Commercial Manager Companies Analysis
    Description: List of Commercially Managed Shipowners and Fleet analysis of commercially managed ships

  • Digital document name: Commercial Manager Companies Analysis + ISM Managers
    Description: List of Commercially Managed Shipowners, related ISM Managers and Fleet Analysis of commercially managed ships

2. Padlocked version
Padlocked version of any of the digital documents are those online versions that have the exact structure and volume as the one that you will receive after buying it but with orange padlocks instead of text on the places of the essential information of your interest. Any of the digital documents are free to open via a weblink but prior to their purchase they will be available in padlocked version only.

3. Download of a sample PDF file
All digital documents listed in the Scope of Policy above with their digital documents names and descriptions are provided with the option for preliminary sample review download as a PDF file. You may have immediate access to these sample review PDF files using the blue button 'Download Sample' placed in the weblink of any of the digital documents of your interest right under its padlocked version. The sample review PDF file contains full-text version of any of the 14 different types of digital documents so that you can fully review the format and volume of the information and understand the context and complexity of the information provided therein. By downloading the sample review PDF file on your computer, you will be able to review a sample of the digital document for which you will pay but filled with sample data.

4. Visiting a sample weblink
All digital documents in the 'Scope of Policy' above listed with their digital document names and descriptions are provided with the option for preliminary sample review via visiting a specially dedicated weblinks in www.marinevesseltraffic.com where there are full-text versions of these digital documents. You may have immediate access to these sample review weblinks using the orange button 'View Sample' placed in the weblink of any of the digital documents of your interest right under its padlocked version. The sample review weblink contains full-text version of any of the 14 different types of digital documents so that you can fully review the format and volume of the information and understand the context and complexity of the information provided therein. By visiting the sample review weblink, you will be able to review a sample of the digital document for which you will pay but filled with sample data.

5. Disclosure of reports and analyses
In contrast to time dependent and time related digital services where the buyer needs technological time and time so that events can take place during the course of time in order for himself to be convinced that the digital service meets his needs and criteria (such as ship tracking services), the proposed by us ship info reports, fleet analysis, address analysis and company analysis are digital documents that serve their purpose at once. Right after the moment that you buy a ship info report, fleet analysis, address analysis or company analysis you receive the entire information in full (unlike time-developing digital services). We strongly recommend you to read carefully this Refund Policy and take advantage of all the options for preliminary review of our digital documents either by downloading a sample review PDF file or by visiting a sample review weblink thereof. Preliminary sample review (either by downloadable PDF file or by visiting a weblink) of our digital documents covers fully applies the principle of What You See Is What You Get (WYSIWYG). That is why we have partially refundable policy explicitly explained in this Refund Policy under articles 'Refundable Nature' and 'Non-Refundable Nature'.

6. Refundable Nature
All purchases of analyses credit packages are partially refundable under the following refund terms as stated in this article (6). Analyses credit package prices contain discounted unit prices for quantity depending on the number of credits contained in the analyses credit package. The greater the number of credits contained in the package the less the unit price of a credit is. In this respect if a client purchased an analysis credit package for example for 10 credits and he wants to be refunded at the time he used already 3 credits from the 10 credits package, then the amount to be refunded will be calculated as per the remaining cost of the credits which contains 5 credits and not 10 because the discounted unit price for the 6 to 10 credits package range is lower than that of the unit price for the 2 to 5 credits package range. The aforesaid applies to all analysis credit packages and all combinations arising thereof regarding used and unused analyses within the relevant analyses credit package. The price list of these analyses credit packages and the default prices (in money and credits) for each analysis are published in the following weblink: www.marinevesseltraffic.com/analyses-prices

7. Non-Refundable Nature
All purchases of a single digital document from www.marinevesseltraffic.com are non-refundable. Single digital document is any document that is either a ship info report or a single fleet analysis or a single address analysis or a single company analysis. Once the digital document has been paid the client agrees that no refunds will be issued. Please Review this example: www.marinevesseltraffic.com/samples/ship-info

8. Confirmation of Understanding
By engaging in a contract or making a payment for our digital documents, the client acknowledges and agrees to the partially refundable nature of the digital documents provided by www.marinevesseltraffic.com provided in this Refund Policy. It is the client's responsibility to thoroughly review our digital documents specifications, sample review PDF files and sample review weblinks and these terms before making a purchase.

9. Disclaimer
Ship info reports, fleet analyses, address analyses, companies' analyses, technical specifications, tonnages, management details, addresses, classification societies' data and all other relevant statistical analyses are derived from www.marinevesseltraffic.com database. The data is for informational purposes only and www.marinevesseltraffic.com is not responsible for the accuracy and reliability of data reported therein.